5
operational findings
The report connects service priority, separate language modes, accountable review, source-change handling, and measurable outcomes.
ORIGINAL RESEARCH
How ready are German digital services for understandable content at scale?
The Simple8 Readiness Report examines content complexity, language-version availability, CMS patterns, and operational barriers across a documented sample of public-service websites.
Key Findings
6
readiness dimensions
Assess service priority, language model, review, integration, governance, and measurement with one shared framework.
2
distinct language modes
Plain Language and Easy Language remain separate product and review decisions throughout the workflow.
4 weeks
pilot scorecard
Compare quality, workflow, integration, security, and operating ownership before deciding whether to scale.
Link to methodologyMethodology
- Research date
- Sampling method
- Inclusion and exclusion criteria
- Evaluated content
- Measures
- Human evaluators
- Automated methods
- Limitations
- Data source
Five operational changes organizations can make now.
- Prioritize high-impact service journeys.
- Separate Plain Language and Easy Language needs.
- Assign accountable reviewers.
- Connect versions to source changes.
- Measure audience and operational outcomes.
PLAIN LANGUAGE AND EASY LANGUAGE
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