What counts as a character?+
Every letter, number, space, and punctuation mark in the text you send counts as one input character.
When is content not charged again?+
Simple8 keeps matching requests in the cache for 180 days. If you send the same text again with the same language and mode, we reuse the result and do not count those characters again.
What happens when I reach my monthly limit?+
On paid plans, Simple8 can continue at the published price for additional characters. You can turn additional usage off; processing then pauses until the next billing period. Sandbox always pauses at the limit.
Are output characters charged?+
No.
Usage is calculated from new input characters.
Cached results and output characters are not counted a second time.
Incorrect or rejected requests will not be counted towards your character quota.
A retry counts only when it successfully processes new input that was not returned from the cache.
Is VAT included in the prices?+
No. The prices shown are before VAT.
When can we cancel our plan?+
Monthly and annual plans can be cancelled at any time.
The cancellation takes effect at the end of the current billing period, and the plan remains available until then.