Start where questions begin.
- Bills and tariff explanations
- Meter-reading instructions
- Outage and service notices
Make utility services easier to understand and use.
Create clear, consistent explanations of bills, meter readings, faults and services in Plain Language or Easy Language for website and customer service.
Clear service for Utilities at a glance.
See the outcome at a glance: Submit a meter reading · Report a move · Respond to an outage.
Open the utilities demo
A demo grounded in daily service
Explore a utility service page for meters, billing and outages.
Start the interactive demoImprove service and relieve teams.
- Fewer billing questions
- Faster response during disruptions
- One governed wording system across channels
Three moments where utilities can make action clearer.
Submit a meter reading
Show where to find the meter number, how to enter the reading and why the deadline matters.
Report a move
Guide customers through dates, meter readings, contract options and the final bill.
Respond to an outage
Separate known network incidents, local checks, emergency risks and reporting channels in a calm status journey.
From source information to an approved language version.
- 01
Bring in content
Content teams work directly, through the CMS or by API.
- 02
Choose the right mode
Plain Language and Easy Language remain operationally distinct.
- 03
Publish the result directly
Specialist and editorial roles retain final approval.
- 04
Deliver in the existing channel
The approved version appears close to the source.