Tariffs and price changes
Explain what changes, when it changes, who is affected, and what the customer can do.
Easy Read for utilities. So bills don't turn into support queries.
Make tariffs, invoices, customer processes, service interruptions and account information understandable in Plain Language or Easy Language. Deliver approved content through your website, portal, or CMS.
Use Cases
Moving and account updates
Clarify meter readings, address changes, handover dates, and required information.
Service interruptions
Show immediately what is affected, how long the disruption lasts, why it occurs and what customers should do now.
Billing and payment
Explain statements, payment options, reminders, and contact paths.
Energy and sustainability programs
Turn specialist program descriptions into clear eligibility and participation guidance.
Three moments where utilities can make action clearer.
Submit a meter reading
Meter service
Show where to find the meter number, how to enter the reading and why the deadline matters.
Report a move
Moving home
Guide customers through dates, meter readings, contract options and the final bill.
Respond to an outage
Service disruption
Separate known network incidents, local checks, emergency risks and reporting channels in a calm status journey.
From source information to an approved language version.
- Bring in content: Content teams work directly, through the CMS or by API.
- Choose the right mode: Plain Language and Easy Language remain operationally distinct.
- Publish the result directly: Specialist and editorial roles retain final approval.
- Deliver in the existing channel: The approved version appears close to the source.
Check once. Then reuse on all suitable channels.
Potential channels
- Website
- Customer portal
- Service-center knowledge base
- Printed notice
- Mobile application